Drive Growth with Better CX
Give customers a seamless experience that will keep bringing them back.
The High Cost of Subpar
Customer Experiences
Online retailers are working every day to overcome key challenges including:
- Higher churn rates
- Unhappy customers
- Damaged reputation
Achieve Greater Alignment
With Customers
Leverage FindTuner’s key features to:
- Enable merchandisers and marketers to control the search and navigation experience
- Ensure the shopper sees the most useful facets for their search and navigation
- Take advantage of upsell opportunities with flexible product recommendations and banner displays
Synchronize Merchandising and Marketing
Strategies in Real Time
Configure Guided Navigation
FindTuner’s facet customization features provide everything you need to deliver an efficient, context-aware navigation experience. Change the display order of facets. Do the same with facet values. Rename or hide any facet or facet value. Generate dynamic facets from catalog data. Create custom links to any related content such as articles, how-to guides or product manuals.
Feature Products and Categories
Create contextually relevant recommendations for products to elevate visibility and capture the shopper’s attention. Automatically generate recommended products from categories as shoppers search and browse your catalog. Create visually appealing navigation elements to provide quick, visual navigation to relevant areas of the product catalog.
Display Engaging Banners
Captivate shoppers with creative messages that promote brands, offer discounts or highlight merchandise using targeted banner displays. Display finely crafted, pixel-perfect web banners for any search, navigation, user, region or segment. Curate the exact experience you want in order to maximize upsell opportunities.
Guide Shoppers Efficiently
Improve the shopping experience by redirecting searches and navigations to existing content. Direct searches for customer service to the customer service page. Automatically place shoppers into high-value content categories. Funnel shoppers to meticulously crafted landing pages.
TestimonialS
What Customers Are Saying
FindTuner is faster, more powerful and easier to use than previous tool, meaning Digital Merchants can be more effective and faster in executing their tactics and strategies.
FindTuner empowers our team with easy-to-use tools for tuning relevancy, managing campaigns, and creating customer-centric search and navigation experiences.
FindTuner has provided a massive, positive impact on the development of onsite merchandising as an expertise field in the company. Since implementation, click-through rate on product listing pages has increased dramatically.
Innovent was a terrific partner as we migrated to FindTuner and Solr. The new search platform and tools provide our merchandisers with more control and precision to create a shopper-centric search and navigation experience. 